Bhaji Life's Privacy Policy –
Your Information Is Safe With Us

As one of Bangladesh's most trusted online gaming platforms, Bhaji life places your privacy above everything else. This Privacy Policy explains what personal information Bhaji life collects, why it is collected, and how it is kept secure. By using our platform, you are considered to have agreed to this policy — so please take the time to read it carefully.

1. What Information We Collect

Bhaji life collects various types of information to deliver its services. This happens in two ways: information you provide directly, and information collected automatically as you use the platform.

Directly Collected Information:

• Full name, date of birth, and gender
• Mobile number and email address (if applicable)
• Residential address and district
• National ID or passport number (for KYC verification)
• Payment method details (bKash / Nagad / Rocket number)
• Any information you provide when contacting our support team

Automatically Collected Information:

• IP Address & Device Type
• Browser type and operating system
• Login Time & Location Data
• Gaming Behavior & Betting History
• Information from Cookies and Tracking Technologies

2. How We Use Your Information

Bhaji life uses your personal information only for specific, legitimate purposes. We never use your data unnecessarily or for any purpose that has not been disclosed to you in advance.

• Account Management: To create, manage, and secure your account.
• Identity Verification: To complete the KYC process and verify that you are 18 or older.
• Transaction Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your issues and provide support.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: Usage data is analyzed to improve your platform experience.
• Promotional Communications: Offers and updates are sent only with your consent.

3. Data Sharing & Disclosure

Bhaji life takes your privacy seriously. However, there are limited circumstances where sharing information may be legally required.

• Payment Provider: Payment gateways such as bKash, Nagad, and Rocket receive limited data solely to verify transactions.
• Law Enforcement Agencies: Disclosure of information is mandatory when required by a court order or government directive.
• Anti-Money Laundering: Information may be shared with relevant authorities to comply with AML regulations.
• Technology Partners: Cybersecurity and anti-fraud service providers may access limited data.
• Business Transfer: In the event of a change in company ownership, data may be transferred, but this policy will remain in effect.

Outside of the cases listed above, Bhaji life will never share your information with third parties under any circumstances. All partners are contractually bound to uphold our privacy standards.

4. Cookies & Tracking Technologies

Bhaji life uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser that help the site function smoothly.

You can manage or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work correctly.

5. Data Retention Period

Bhaji life does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure, in line with regulatory guidelines.
• Cookie Data: Automatically deleted upon expiry of the designated retention period.
• Support Conversations: Retained for up to 2 years after the issue is resolved.

Once the retention period ends, your data is permanently and securely deleted or anonymized so that you can no longer be identified.

6. Your Data Rights

Bhaji life believes you have full ownership of your data. We provide you with the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Portability: The right to receive your information in a structured, portable format.
• Right to Restrict Processing: You may request that the processing of your data be restricted for specific reasons.
• Right to Object: Option to opt out of marketing communications.
• Right to Withdraw Consent: You may withdraw any consent given at any time.

7. Security Measures

Bhaji life uses industry-standard security measures to protect your information. Our security framework is built in multiple layers, so if one layer is compromised, the others continue to keep you protected.

• SSL/TLS Encryption: All data is transferred with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification at login keeps your account secure.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• Anti-Fraud System: Suspicious transactions are detected and blocked in real time.
• Limited Access Policy: Only authorized personnel have access to specific data.
• Data Backup: Your data is backed up across multiple secure servers.

Please note that no system on the internet is 100% secure. Keep your password strong and never share it with anyone. If you notice any suspicious activity, let us know immediately.

8. Child Protection Policy

Bhaji life strictly prohibits access to all its services for anyone under 18. We are committed to promoting responsible gaming.

• Age verification is mandatory at the time of registration.
• Accounts are not activated until age verification is confirmed through the KYC process.
• We do not knowingly collect personal information from minors.
• If parents believe their child has created an account, please contact support immediately.

9. Policy Changes & Updates

Bhaji life may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via a platform notification.

• You will be given at least 30 days' notice before any significant changes take effect.
• The date of any changes will be clearly displayed at the top of the page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• Previous versions are available upon request.

If you have any questions or concerns about this Privacy Policy, please reach out to Bhaji life's support team. We're always here to help.